200% Guarantee Policy


What the 200% Guarantee

CoversThis warranty covers any perishable item purchased from the Produce, Floral, Meat, Seafood, Deli or Bakery departments of Forest Hills Foods, Ada Fresh Market, D&W Fresh Market, Family Fare Supermarkets, VG’s Grocery, Supermercado Nuestra Familia, and Family Fresh Market stores (a “SpartanNash Retailer”). This warranty covers only items purchased in reasonable quantities for home consumption.

What This Warranty Does Not Cover

  • Products purchased from any source other than authorized SpartanNash retailers
  • Our Family, Fresh & Finest by Our Family and Finest Reserve by Our Family products
  • Alcoholic beverages, Tobacco products, Pharmacy items or other products restricted by law

Other Limitations

All Supplemental Nutrition Assistance Programs (SNAP)/ Food stamps and WIC returns, exchanges and refunds must follow program requirements set forth by the government regulatory agency and applicable law and may not be eligible for this warranty.  WIC items must be exchanged for the exact item being returned.  All EBT refunds must be applied to the customer’s SNAP/Food Stamp benefit card.

This warranty and its requirements shall not be modified, expanded, or waived in any way; any statements to the contrary are rendered null and void unless expressly agreed to in writing by an authorized officer of SpartanNash.

SpartanNash reserves the right to limit this warranty for those customers unable to be satisfied with our products, product quality and/or our services.

SpartanNash may modify or discontinue this program at any time without notice.

How To Redeem the Warranty

If you are not satisfied with the freshness or quality of your SpartanNash Retailer Produce, Floral, Meat, Seafood, Deli, or Bakery product, return the remaining unused product and product packaging along with your sales receipt to a SpartanNash Retailer.  SpartanNash will (1) refund the product purchase price, and (2) provide a replacement product identical or of equal value to the returned product. For additional information, please call 1-800-451-8500.

How State Law Applies

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.